Refund Policy

Overview

We want you to be satisfied with Kira. This policy explains when refunds are available and how to request one. Where local consumer-protection law gives you stronger rights, those rights apply.

Refund eligibility

• New paid subscriptions: you may request a full refund within 14 days of your first payment if you are not satisfied.
• Annual plans: if you cancel within 14 days of the start of a new annual term, you may request a refund for that term.
• Monthly plans: monthly charges are generally non-refundable once the billing period has begun, but you can cancel to avoid future charges.
• Duplicate or erroneous charges are always refundable.

Usage-based and credit purchases

Prepaid credits and usage-based charges (for example, call minutes or generation credits) are non-refundable once consumed. Unused prepaid credits may be refundable within the eligibility window above, less any amount already used.

How to request a refund

1. Email support@kira.ai from the address associated with your account.
2. Include your account email, the charge date, and the reason for the request.
3. We may ask for additional information to verify the charge.

Processing time

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5 to 10 business days for the refund to appear.

Non-refundable items

• Charges for periods you have already used beyond the eligibility window.
• Consumed prepaid credits and metered usage.
• Add-ons or one-time services that have been delivered.