Scope
This policy applies to organizations, teams, and other business customers ("Business Customers") who purchase or use Kira for commercial purposes. It supplements our Commercial Terms of Service and Usage Policy.
Account responsibilities
- You are responsible for managing your team members’ access and for promptly removing access when it is no longer needed.
- You must ensure that everyone using your account complies with our Usage Policy.
- You are responsible for the configuration of your agents, automations, and integrations.
Data ownership
As between you and Kira, you own the content you submit ("Customer Data") and the outputs generated for you. We process Customer Data only to provide and support the service, as described in our Privacy Policy and Data Processing Addendum.
We do not use Business Customer content to train our models. Model improvement is performed only on data you explicitly choose to contribute.
Acceptable use
Business use of Kira is subject to the same prohibitions set out in our Usage Policy. You are additionally responsible for ensuring that your use complies with the laws and regulations of the jurisdictions in which you and your customers operate.
Confidentiality
Each party will protect the other’s confidential information using at least the same care it uses for its own, and will use it only to perform under the agreement. This includes your Customer Data and our non-public product and security information.
Availability and support
We aim for high availability and provide support through the channels associated with your plan. Customers on eligible plans may receive a Service Level Agreement (SLA) with defined uptime targets and support response times.
Billing and renewal
Subscriptions renew automatically for the term you selected unless cancelled before the renewal date. Usage-based charges are billed in arrears. Refund eligibility is described in our Refund Policy.
Termination and data export
On termination you may export your Customer Data for a limited period, after which it will be deleted in accordance with our retention practices. To discuss enterprise terms, contact support@kira.ai.
Frequently asked questions
Quick answers to common questions.
You do. As between you and Kira, your organization owns its Customer Data and the outputs generated for it.
No. We do not use Business Customer content to train models. Training only uses data you explicitly choose to contribute.
Eligible plans can include an SLA with uptime targets and support response times. Contact sales or support to discuss.
Yes. We make a DPA available to Business Customers. Request it from legal@kira.ai.