Call Agent
Kira’s AI Call Agents are a full phone system built into your workspace. Configure AI agents to place and handle calls, launch outbound campaigns, watch calls in real time, and capture every voicemail, recording, and transcript — all with analytics and a knowledge base behind them.
Highlights
- Call dashboard with real-time metrics.
- Create and configure your own AI call agents.
- Outbound campaign management.
- Live call monitoring.
- Voicemail inbox with audio playback.
- Call recording library.
- Transcript viewer with search.
- Analytics, knowledge base, and phone-number management.
Inside Call Agent
The module is organized into focused areas:
| Area | What it does |
|---|---|
| Dashboard | Real-time call metrics at a glance |
| Agents | Create and configure AI call agents |
| Campaigns | Set up and run outbound campaigns |
| Calls | Manage and review call activity |
| Voicemail | Inbox with audio playback |
| Recordings | Library of recorded calls |
| Transcripts | Searchable transcripts of calls |
| Analytics | Performance reporting |
| Knowledge base | Reference material your agents can use |
| Numbers | Manage phone numbers |
Build your call agents
Create AI agents and configure how they place and handle calls, then put them to work on inbound calls or outbound campaigns.
Voicemail, recordings & transcripts
Listen to voicemail and recorded calls with built-in audio playback, and search full transcripts to find exactly what was said.
Frequently asked questions
Quick answers to common questions.
Yes, through outbound campaigns — within the rules of our Usage Policy, including consent and disclosure where required.
Yes. Recordings live in a library and transcripts are fully searchable.
Yes. The dashboard shows real-time metrics and supports live monitoring.
Yes. You can create and configure multiple agents, subject to your plan’s agent limit.
Numbers are managed within the Call Agent module, alongside campaigns and agents.