How can we help?
The Kira Help Center is built into the product, with guides for every module. If you can’t find what you need, our team is one message away.
Browse by topic
| Topic | What it covers |
|---|---|
| Getting started | Setup, connecting tools, and your first tasks. |
| Account & billing | Plans, invoices, renewals, and refunds. |
| Agents & automation | Email Agent, Call Agents, and building workflows. |
| Integrations | WhatsApp/Telegram Connect and the API Integrations Hub. |
| Troubleshooting | Common issues and how to resolve them. |
| Security & privacy | Data handling, permissions, and controls. |
Contact support
Reach our team at support@kira.ai. Include your account email and a description of the issue. Response times vary by plan, with priority support on eligible plans.
Service status
We publish operational status and incident history on our status page. If an incident affects you, we keep you updated until it is resolved.
Help yourself, faster
- Open the in-app Help Center for step-by-step guides.
- Use Voice Command or chat to ask Kira how to do something.
- Check the Specifications and Use Cases pages for capabilities.
Frequently asked questions
Quick answers to common questions.
Email support@kira.ai with your account email and details. We’ll get back to you, with priority handling on eligible plans.
Open Settings to view your plan and invoices. Refund eligibility is covered in our Refund Policy.
Email support@kira.ai with steps to reproduce, your platform (Web, Mac, or Windows), and a screenshot if possible.
Yes. We publish service status and notify affected users during incidents.